BEFORE YOUR LESSON
Cancelation, No Show Policies and ReschedulingThe goal of our cancelation policies is to ensure both students and teachers are compensated equally for last-minute cancelations and no-shows. We allow our teachers to set their own cancelation policies and ask that you adhere to the same cancelation policies for your students. The policy you set applies to you and your students.
If a student needs to cancel or reschedule:
If a student cancels or reschedules fewer than 24 hours but greater than 4 hours before the lesson, the teacher has the right to charge the student 50% of the price of the lesson. If the student reaches out to you to cancel or reschedule, please ask them to use the “cancel/reschedule” feature in the lesson confirmation email they received. If it is fewer than 4 hours before the lesson, the student will be charged the full price of that lesson. If it is after you cancelation policy, please contact hello@virtu.academy as soon as possible to ensure you are compensated. We will not let the student know that you had a choice to charge them for no-shows/cancelations, so you do not need to worry about impacting your relationship with the student. If you choose to let the student reschedule for free, we will tell them that you asked us to make a one time exception to the policy.
If a teacher needs to cancel or reschedule: The teacher’s cancelation policy will also apply to themselves. If you need to reschedule a lesson greater than 24 hours before your the lesson, please fill out the form at http://reschedule.virtu.academy. If it is fewer than 24 hours before the lesson, please email hello@virtu.academy as soon as possible. If a teacher reschedules or cancels between 4-24 hours before the lesson, we ask that they provide a 50% discount on the student’s next paid lesson. If a teacher does not show up to the lesson or cancels/reschedules fewer than 4 hours before the lesson, we ask that they provide a free lesson to the student.
SMARTPHONES AND TABLETS
In order to access your room on mobile devices, make sure that you download the Zoom mobile app. Click the original room link in the confirmation email to join your room.
KEEPING YOUR CALENDAR UPDATED
When setting up your profile, you indicated your general hours of availability for each day of the week. This block of time is, by default, available for students to book.Any events in the calendar you shared with us (such as work schedules, classes, practice sessions, etc.) will get blocked off in our scheduling software so students can’t book those times. It is important to add any events to your calendar as soon as you find out about them. The moment they are added, it updates your available times on the site.For longer times you will be away (such as a vacation), please email hello@virtu.academy. We can enter that into our software to make sure no one can book during those days.
IMPORTANT: If you make an all-day event, Google will mark you as free, by default. Please ensure all-day events are marked as busy in the event’s settings. You may also email hello@virtu.academy to block off full days.
TRIAL LESSONS
We offer a variety of discounts to new students as a way to recruit as many as possible. The first lesson with any new student will be a 50% off trial lesson where you can meet the student, discuss their goals, and see if you are a good fit for each other. We cover any differences for all discounts after the first 50% off lesson. During the onboarding process you indicated how many trial lessons you are willing to teach per week. If this amount changes, simply email us to let us know. You will be paid $20/hour for trial lessons, and you can always stop offering trial lessons whenever you’d like.
The Benefit: We have a monthly advertising budget of $500-$1500 per teacher to promote you to potential students. However, many of these students and parents are skeptical of online lessons or our platform. We have experimented with a variety of methods for making students more comfortable with this process and found that over 80% of students that purchase a trial lesson continue to become regular students.
DURING YOUR LESSON
Backup room
If there are problems with your Zoom room, go to this link to access our backup video room: https://meeting.virtu.academy and share the link with your student. Make sure to allow access to your computer’s microphone and camera as directed in your browser. If you have issues with this room, check if your student has another option such as FaceTime or Skype. Please call
202-919-8082 if you and your student are unable to resolve the technical issues
No-Shows
If your student is not in the lesson room after 5 minutes, please contact
202-919-8082. If you wait longer than 10 minutes before contacting us, we may not be able to charge the students’ cancelation fee to compensate you. Please text or call
202-919-8082 with any other issues that arise during your lesson.
AFTER YOUR LESSON
Schedule Your Next Lesson
If the student does not have an upcoming lesson, please schedule your next lesson during the last 1-2 minutes of your lesson. During the lesson, the student will receive an email with instructions to schedule their next lesson that they can use at the end of your current lesson.If they do not want to use the email to schedule, please try to verbally agree on a time for the next lesson. If you email the student’s name and time to hello@virtu.academy, we will schedule the lesson. If the student does not schedule a lesson immediately, we will follow up with reminders to schedule the following lessons.If the student needs to take a break from lessons, please email us to let us know so we do not send follow up emails.
Getting Paid
You will get paid through PayPal every 1st and 15th of each month (or the following business day). Payments will come to the PayPal email address provided during on-boarding. You are paid $40 per hour for each paid lesson and $20 per hour for each trial lesson. If a student cancels or reschedules after your cancelation policy, you will have the option to charge your cancelation fee and receive 50% of your usual rate for the lesson.
